FAQ - Frequently Asked Questions
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Please allow 6-12 business days from the time your package is returned to us for a refund to be processed.
1. What are the delivery times?
Delivery times vary depending on your location. In general, for mainland France, expect between 3 and 7 working days. For international orders, it can take between 10 and 20 working days.
2. How can I track my order?
Yes, you can return an item within 14 days of receipt, as long as it is in its original condition. For more details, see our <ahref="/en/pages/return-policy">Refund Policy</a>.
3. Can I return an item?
Yes, you can return an item within 14 days of receipt, as long as it is in its original condition. For more details, see our <ahref="/en/pages/return-policy">Refund Policy</a>.
4. What payment methods do you accept?
We accept multiple payment methods including credit cards (Visa, MasterCard), PayPal and other secure payment methods.
5. Is my personal information secure?
Yes, we take the security of your data very seriously. All personal information is encrypted and stored securely.
6. How can I contact customer service?
For any questions or concerns, you can contact us by email at contact@terenza.com. We are here to help you.
7. Do you offer any warranties on your products?
Yes, all our products are covered by a 2-year warranty against manufacturing defects. If you encounter any problem, please contact us for assistance.
8. Do you ship internationally?
Yes, we ship to multiple countries around the world. Customs fees and applicable taxes are the customer's responsibility.
9. Do your watches come in a box?
Yes, each watch comes in an elegant box, ideal for protection and perfect for gift giving.
10. How to contact customer service?
You can reach us by email at contact@terenza.fr . We respond within 24 to 48 business hours .